Description:

Librarians and Library Staff have entered a new world full of computers, multitasking, helping patrons with computer questions, providing appropriate referrals, and much more.  So how do we cope with the demands placed on library employees by our patrons without stressing out every day?  Providing patron services in the library has always been stressful. Using and teaching hardware and software as well as Internet sites adds greatly to that stress.  Learn how to master all that technology and our jobs throw at us, and take some time to enjoy the rest of the day.

Goals:

• Master (or quash) multitasking at the reference desk

• Learn simple teaching techniques for websites and software.

• Define how much instruction is enough and create policies to back up those decisions.

• Make appropriate referrals

• Find time to slow down and help the patrons and your staff learn a new reference tool

Audience: 

Any library staff member who works with the public, including administrators and web developers.

Course Outline will be available two weeks prior to next workshop

Sample Course Materials:

Course Links:

Instructor: