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Berkman, Robert I. Find It Fast: How to Uncover Expert Information on Any Subject Online or in Print 5^th Edition. NY: Harper Resource 2000

Hollands, William D. Teaching the Internet to Library Staff and Users: 10 Ready-To-Go Workshops that Work NY: Neal-Schuman Publishers Inc 1999

Horton, Sarah Web Teaching Guide: A Practical Approach to creating course web sites New Haven, CT: Yale University Press 2000

Jones, Debra Exploring the Internet: Using Critical Thinking Skills NY: Neal-Schuman Publishers Inc 1998

Lankes, R. David, John W. Collins III, and Abby S. Kasowitz editors Digital Reference Service in the New Millennium: Planning, Management, and Evaluation NY: Neal-Schuman Publishers, Inc 2000

Reference and Information Services Division. Ohio Library Council Ohio Reference Excellence: A Self-Study Reference Course Columbus, OH: Ohio Library Council 1997A

Smith, Susan Sharpless Web-Based Instruction: A Guide for Librarians Chicago: ALA 2001

Watson, Kathryn Dana “Evaluating Reference and Information Services” chapter 3 of Library Evaluation: A Casebook and Can-Do Guide by Wallace, Danny P. and Connie Van Fleet Englewood, CO: Libraries Unlimited 2001

Wells, Amy Tracy, Susan Calari and Travis Koplow The Amazing Internet Challenge Chicago: ALA 1999