Selected Bibliography

Canale, Debra Searching Made Easy” Roadway Express  available atwww.roadway.com/elements/pdfs/searching_made_easy.pdf

Basch, Reva Researching Online for Dummies (especially part 5) Foster City, CA: IDG Books 1998

Berkman, Robert I. Find It Fast: How to Uncover Expert Information on Any Subject Online or in Print 5th Edition. NY: Harper Resource 2000

Lankes, R. David, John W. Collins III, and Abby S. Kasowitz editors Digital Reference Service in the New Millennium: Planning, Management, and Evaluation NY: Neal-Schuman Publishers, Inc 2000

Reference and Information Services Division. Ohio Library Council Ohio Reference Excellence: A Self-Study Reference Course Columbus, OH: Ohio Library Council 1997A

Watson, Kathryn Dana “Evaluating Reference and Information Services” chapter 3 of Library Evaluation: A Casebook and Can-Do Guide by Wallace, Danny P. and Connie Van Fleet Englewood, CO: Libraries Unlimited 2001